Refund policy
Order Cancellations
Before Shipment
Orders may be canceled before shipment. If you wish to cancel your order, please contact our Customer Support team as soon as possible. Once fulfillment has begun, cancellation cannot be guaranteed.
After Shipment
Once an order has been shipped, it can no longer be canceled while in transit. After receiving the order, you may request a return or exchange under our 30-Day Hassle-Free Return and Exchange Policy below.
30-Day Hassle-Free Returns and Exchanges
You may request a return or exchange within 30 calendar days of delivery, whether the request is related to a product issue or a change of mind.
To be eligible for a return or exchange:
- The request must be submitted within 30 days of delivery.
- The product must be returned in good condition, with all included accessories and components.
- The original packaging should be included whenever reasonably possible.
- You must contact our Customer Support team before returning the product.
Please do not send products back without first contacting us. Returns sent to an unauthorized address may be delayed or may not be properly identified and processed.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or if you receive an incorrect product, please contact us within 30 days of delivery.
To help us verify and process your request, please provide:
- Your order number;
- A brief description of the issue;
- Clear photos or videos showing the product and the issue; and
- Photos of the packaging and shipping label, where applicable.
Once the issue has been verified, Typecase will provide an appropriate solution at no additional cost to you. Depending on the circumstances, this may include a replacement, exchange, or refund.
For confirmed damaged, defective, or incorrect items, Typecase will cover the reasonable shipping costs associated with the approved return or replacement.
Returns and Exchanges for Non-Quality Reasons
You may also request a return or exchange within 30 days of delivery for non-quality-related reasons, including:
- Changing your mind;
- Ordering the wrong product, color, or iPad model;
- No longer needing or wanting the product; or
- Other personal preference reasons.
For non-quality-related returns or exchanges, the customer is responsible for the applicable return shipping costs and, where applicable, the shipping cost of the replacement item.
Original shipping charges are non-refundable unless the return results from a Typecase error or otherwise required by applicable law. No restocking fee will be charged for eligible returns.
We recommend using a trackable shipping service. Customers are responsible for the returned package until it is delivered to the return address provided by our Customer Support team.
Condition of Returned Products
Returned products must include all originally supplied accessories and components. If a returned product is damaged due to misuse, is materially altered, or is missing parts for reasons unrelated to a Typecase error, the refund may be reduced or declined to the extent permitted by applicable law.
Refund Processing
After we receive and inspect your return, we will notify you of the outcome of your request.
Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Two-Year Limited Warranty for Typecase.co Purchases
Products purchased directly from typecase.co are covered by a two-year limited warranty from the original date of purchase for confirmed defects in materials or workmanship under normal use.
This two-year warranty applies only to orders placed directly through typecase.co. A valid Typecase.co order number or other proof of purchase from our website is required to submit a warranty claim.
Products purchased through Amazon, TikTok Shop, Walmart, another retailer, marketplace, or third-party seller are not covered by this Typecase.co warranty policy. Please contact the original seller or purchasing platform for warranty service according to their applicable policies.
To submit a warranty claim for a Typecase.co order, please contact our Customer Support team and provide:
- Your Typecase.co order number or other valid proof of purchase from our website;
- A clear description of the issue;
- Photos or videos showing the problem, where applicable; and
- Any other information reasonably required to evaluate the claim.
After reviewing and confirming the issue, Typecase will provide an appropriate remedy based on the circumstances. This may include repairing the product, replacing it with the same or an equivalent product, or issuing a refund.
For confirmed warranty-covered issues, Typecase will cover reasonable shipping costs associated with the approved resolution.
The warranty does not cover:
- Damage caused by misuse, abuse, accidents, drops, or improper handling;
- Liquid damage beyond the product’s stated specifications;
- Normal wear and tear or cosmetic damage that does not affect functionality;
- Damage caused by unauthorized modification, disassembly, or repair;
- Damage caused by improper installation, storage, or maintenance;
- Lost or stolen products; or
- Compatibility issues resulting from ordering the wrong product or iPad model.
Returns or exchanges requested for non-quality reasons remain subject to the 30-day return period and customer-paid shipping terms described above.
Parcels Damaged in Transit
If a parcel appears significantly damaged at delivery, please refuse the parcel where reasonably possible and contact our Customer Support team.
If the parcel was delivered while you were unavailable, please take clear photographs of the outer packaging, shipping label, inner packaging, and affected product, then contact us as soon as possible.
We may require this evidence to submit a claim to the shipping carrier and determine the appropriate resolution.
Contact Us
Before returning a product or submitting a warranty claim, please contact us at support@typecase.co to obtain the correct return address and instructions.
This policy applies to products purchased directly from Typecase. Purchases made through another retailer or marketplace may be subject to that seller’s return and warranty procedures.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
