Purchased but not shipped (Cancelation):

Your order will be issued as soon as possible after your purchase, so you will be charged a 5% processing fee.

Products that have been delivered (Unused):

• Within 30 days of receipt of your order, you may return the unused product(s).

• To be eligible for a return, the product must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it

• Customers are responsible for return shipping costs.

• And you will be charged up to 25% restocking fee. (this is withheld from refund)

Used products:

• We do not offer returns for used items except in extreme cases of breakage/malfunction.

The customer must email to support@typecase.co for a return authorization prior to sending any product back to (Your product). Or the refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.

If your approved return passes our inspection, you may receive an exchange or a refund. You can send the item to the address below:

support@typecase.co

Please send us a notification after you ship the item out and you need to provide a tracking number. Once we received the item you sent and check the item is in good condition, we will exchange or give you a refund. This will be issued in 2 days.

 

Exchange Policy

Q: How long do I have to return or exchange an item?

A: You may return your purchase for a full refund or exchange it within 15 business days of receipt. Items may be exchanged for an item of equal value, subject to availability.

The following items will not be returned:

Items that show signs of use, wear and tear, damage, dents, scratches, no manual (if applicable), warranty (if applicable), accessories (if applicable), etc.

Items with visible signs of wear or marks and freebies cannot be returned.

Refunds may not be available for corporate purchases/bulk orders, which are defined as orders of more than 10 items.

The refund process will begin once the returned merchandise arrives at the Typecase warehouse for inspection.

To start the return process, please contact our Customer Support team. Please provide the following information:

Order number:
Proof of purchase:
Video or photos of the defective product (if applicable):
Full shipping address:
Contact phone number:
Return Procedure:

By e-mail: support@typecase.co
Or official website: https://typecase.co/
Contact the Typecase customer service team for a return shipping address or prepaid shipping label (if applicable to your situation, Door-to-door pickup cannot be arranged.).
Provide your order number and the reason you want to return the item.

Select your preferred logistics company at a personal cost or use a prepaid shipping label to mail the package (if applicable).
Pack the product properly to minimize potential damage during shipping.
Please notify us via email after shipment.
Typecase will process refunds within 7 business days of receiving the returned item. Refunds may not appear on your credit card statement until the next billing cycle.
Exchanges or replacements are based on product availability.
Refunds will be made based on your original method of payment (PayPal, credit card, debit card, etc.).

The returned product does not meet the requirements of Google's return policy: Typecas will charge a restocking fee of 10% of the product price

When the buyer selects a return reason, the responsibility for return shipping costs is determined as follows:

If the item does not match the description, the seller is responsible for the return shipping costs when the buyer chooses the platform's "drop-off at point" return logistics, but the buyer is responsible if they arrange the return independently.

If parts of the item are missing, the seller is responsible for the return shipping costs with the platform's logistics, and the buyer is responsible if they arrange the return.

If the item is damaged but the shipping box is fine, or if the item is defective or unusable, the seller is responsible for the return shipping costs regardless of the return method, as these categories include both returnable and non-returnable items.

If the incorrect item was sent, the seller is responsible for the return shipping costs with either return method.

If the buyer no longer wants the item, they are responsible for the return shipping costs in both scenarios.

If the shipping box is damaged but the item is fine, the seller is responsible for the return shipping costs with the platform's logistics, and the buyer is responsible if they arrange the return.

Please note that the actual return shipping cost responsibility may vary depending on the specific e-commerce platform, regional laws, and individual circumstances. It is advisable to check the relevant platform's return policy or communicate directly with the seller to determine the shipping cost responsibility when processing returns.

 

Late or missing refunds.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@typecase.co.

Shipping Damage Claims

We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the Photo or video and contact us at support@typecase.co. Notice: we will not accept Shipping Damage Claims later than 30 days from receipt of products.