Refund policy
Before Shipment
Orders may be canceled before they are shipped. If you wish to cancel your order, please contact our Customer Support team as soon as possible.
After Shipment
Once an order has been shipped, it cannot be canceled, returned, or exchanged for non-quality-related reasons, including but not limited to change of mind, ordering the wrong product, or no longer wanting the item.
Damaged, Defective, or Incorrect Items
If your package arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery. We will work with you to resolve the issue as quickly as possible.
To help us process your request, please provide:
- Your order number.
- Photos or videos showing the product and its packaging.
- A brief description of the issue.
Once your request has been verified, we will offer an appropriate solution, including a replacement, refund, or other suitable resolution at no additional cost to you.
Please Note
- Damage caused by misuse, accidental damage, or normal wear and tear is not covered by this policy.
- Requests submitted more than 14 days after delivery may not be eligible for replacement or refund.
- Please do not return any products without contacting our Customer Support team first. Unauthorized returns may not be accepted.
Returns and Exchanges for Non-Quality Reasons
If you would like to return or exchange a product for a reason unrelated to product quality, you must submit your request within 14 days of receiving the order.
Customers are responsible for the applicable return or exchange shipping costs for non-quality-related requests. Please contact our customer service team before sending any product back so that we can provide the correct return address and instructions.
Products returned without first contacting our customer service team may be delayed or may not be properly identified and processed.
Incorrect Products
If you receive a product that is different from the item you ordered, please contact our customer service team and provide your order number, photographs of the product received, and photographs of the shipping label.
Once the issue has been verified, we will provide an appropriate resolution, which may include sending the correct product or issuing a refund.
One-Year Warranty for Quality Issues
Typecase products are covered by a one-year warranty from the date of purchase for confirmed product quality or manufacturing issues.
To submit a warranty request, please contact our customer service team and provide:
- Your order number or other valid proof of purchase;
- A clear description of the quality issue;
- Photographs or a video showing the problem, where applicable; and
- Any other information reasonably required to evaluate the issue.
After reviewing and confirming the issue, Typecase will provide an appropriate resolution based on the circumstances. This may include sending a replacement product or issuing a refund.
The one-year warranty applies to confirmed product quality or manufacturing issues. Returns or exchanges requested for non-quality reasons remain subject to the 14-day return period and customer-paid shipping terms described in Section 3.1.
Parcels Damaged in Transit
If the parcel appears significantly damaged when delivered, please refuse the parcel where reasonably possible and contact our customer service team.
If the parcel was delivered while you were unavailable, please take clear photographs of the outer packaging, shipping label, inner packaging, and affected product, and contact us as soon as possible.
We may need this evidence to submit a claim to the shipping carrier and determine the appropriate resolution.
