Refund policy

Return & Exchange Policy

Before Shipment

Orders may be canceled before they are shipped. If you wish to cancel your order, please contact our Customer Support team as soon as possible.

After Shipment

Once an order has been shipped, it cannot be canceled, returned, or exchanged for non-quality-related reasons, including but not limited to change of mind, ordering the wrong product, or no longer wanting the item.

Damaged, Defective, or Incorrect Items

If your package arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery. We will work with you to resolve the issue as quickly as possible.

To help us process your request, please provide:

• Your order number.
• Photos or videos showing the product and its packaging.
• A brief description of the issue.

Once your request has been verified, we will offer an appropriate solution, including a replacement, refund, or other suitable resolution at no additional cost to you.

Please Note

• Damage caused by misuse, accidental damage, or normal wear and tear is not covered by this policy.
• Requests submitted more than 14 days after delivery may not be eligible for replacement or refund.
• Please do not return any products without contacting our Customer Support team first. Unauthorized returns may not be accepted.