Frequently Asked Questions
Welcome to our FAQ page, where we’ve gathered everything you need to know about shopping with us. From sizing and shipping to returns and rewards, we’ve got you covered. Explore the answers to your most frequently asked questions and shop with confidence!
About Us
Our Service
Support
Who Are We?
At SCALER TECHNOLOGYCO,LTD, we place great importance on our customers,including end-users,resellers, and distributors. We value your feedback and needs and are committed to providing you with the best possible service and quality products
What Makes Your ipad keyboards ?
Our iPad keyboards blend innovative design, premium materials, and exquisite craftsmanship. We balance style and performance to ensure each iPad keyboard not only looks outstanding but delivers an equally exceptional experience. Whether it's the sleek design or eco-friendly materials, our iPad keyboards stand out as the perfect fusion of functionality and fashion.
How Long Have You Been in Business?
For seven years, we have been dedicated to crafting exceptional iPad keyboards, earning a stellar reputation for outstanding quality and customer satisfaction. Over the years, we have grown into a trusted brand beloved by iPad users worldwide.
Do you offer returns or exchanges?
Within 14 days of receipt of your order, you may return the unused product(s).
To be eligible for a return, the *** must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
Customers are responsible for return shipping costs.
Can I pre-order or reserve Typecase iPad keyboards?
Absolutely! We offer pre-orders for our curated selection of Typecase iPad keyboards. Availability is on a first-come, first-served basis. Subscribe to our newsletter or follow our social media accounts to stay updated on new product releases.
Do you offer warranty service?
Of course, we provide a one-year warranty for all users, but warranty registration must be completed at typecase.co. Click for more information.
How can I track my order?
Once your order is shipped, you'll receive an email with a tracking number. You can use this number on our website's "Track Order" page or through the courier's tracking system to monitor the delivery status.
You can also enter your information on our order tracking page to check shipping details.
What should I do if I receive a defective or incorrect item?
We’re sorry for the inconvenience! Please contact our support team within 7 days of receiving your order. Provide your order number and photos of the issue, and we’ll arrange for a replacement or refund as soon as possible.
How to find the right iPad keyboard case for your Apple tablet?
Before purchasing, review the differences between our various product lines and find the best series and color for you based on your iPad model.
How can I contact customer support?
You can reach us through:
Email: support@typecase.co
Phone: (830)-396-5500
Live Chat: Available on our website from 10 AM - 5 PM (Mon-Sat) Hong Kong time.
Couldn’t Find Your Answer? Ask Us Questions!
We will answer any questions you have, don’t hesitate to contact us immediately. We will reply you within 24 hours.
