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 NOTE: Our call center hours of operation are 9 AM to 9 PM

 

How to troubleshoot if some of the keys on my keyboard is not working.

 


Please see if they’re working on your keyboard:
 

- On your iPad, go to the Settings menu and select “Bluetooth”, then select “My Devices.”

- find the keyboard case device on the list and choose “Forget this device.”

- Forget other devices as well from the list.

- Toggle the Bluetooth on your iPad to “Off.”

- Turn the iPad off completely

- Turn the iPad on again

- Toggle on the Bluetooth on your iPad to “On.”

- Go to Setting menu and select “Bluetooth”, then select “Other Devices.” Find the Bluetooth keyboard on this list and click on it.

If the problem persists, please contact us. We are here anytime, and we promise to work on solving the issue until you are satisfied.

 

 

Keyboard is not charging.

 


Please try to use other charging cable and plugged into a different outlet so we can verify where the problem is.

Also, confirm the LED status on your keyboard's battery indicator light from (RED, BLUE, GREEN).

If the problem persists, please contact us. We are here anytime, and we promise to work on solving the issue until you are satisfied.

 

 

Keyboard is not connecting with the Bluetooth of my iPad.

 


Please see if they’re working on your keyboard:

- On your iPad, go to the Settings menu and select “Bluetooth”, then select “My Devices.”

- Forget other devices from the list.

- Toggle the Bluetooth on your iPad to “Off.”

- Turn the iPad off completely

- Turn the iPad on again

-Turn the keyboard off and on again.

-Turn on the bluetooth on the keyboard.

- Toggle on the Bluetooth on your iPad to “On.”

- Go to Setting menu and select “Bluetooth”, then select “Other Devices.” Find the Bluetooth keyboard on this list and click on it.

If the problem persists, please contact us. We are here anytime, and we promise to work on solving the issue until you are 
satisfied.

 

Touchpad is not working on Flexbook touch.

 


1. Keep your iPad connected with the keyboard.

2. Go to iPad setting to open the assistive touch function: Setting --Accessibility-- (PHYSICAL AND MOTOR) Touch --Assistive Touch -- open

3. The mouse pointer of the touchpad appears automatically, it starts working.

4. Stop using the touchpad for more than 15 seconds, the mouse pointer disappears from the iPad automatically.

5. The mouse pointer appears again when using the iPad

 

Also, press the key highlighted in the picture below to turn on/off your touchpad:

If the problem persists, please contact us. We are here anytime, and we promise to work on solving the issue until you are satisfied.
 

How to turn off the Touchpad.

 


Press the key highlighted in the picture below to turn on/off your touchpad:

 

Does it come with cable to charge.


Yes, the flexbook/folio come with the micro cable. Flexbook touch/Ultra come with Type-C cable.
 

If you didn’t receive the cable, please contact us. We are here anytime, and we promise to work on solving the issue until you are satisfied.

 

Is the iPad 7th Gen keyboard is compatible with 8th Gen iPad 

Yes, it is. The compatibility for 10.2 inches keyboard has

COMPATIBILITY - New iPad 8th Gen (2020, 10.2"), iPad 7th Gen (2019, 10.2"), iPad Air 3rd Gen (2019, 10.5") & iPad Pro (2017, 10.5") including models A1701, A1709, A2123, A2152, A2153, A2154, A2197, A2198, A2199, A2200, A2270, A2428, A2429.

 iPad 10.2" 7th Gen (Wi-Fi Only) | A2197: MW752LL/A, MW782LL/A, MW762LL/A, MW792LL/A, MW742LL/A, MW772LL/A

 iPad 10.2" 7th Gen (Wi-Fi/Cellular, US/CA) | A2200: MW6X2LL/A, MW712LL/A, MW6Y2LL/A, MW722LL/A, MW6W2LL/A, MW702LL/A

 iPad 10.2" 7th Gen (Wi-Fi/Cellular, Global) | A2198: MW6C2B/A, MW6F2B/A, MW6D2B/A, MW6G2B/A, MW6A2B/A, MW6E2B/A

 iPad 10.2" 7th Gen (Wi-Fi/Cellular, China) | A2199: MW6Q2CH/A, MW6U2CH/A, MW6R2CH/A, MW6V2CH/A, MW6P2CH/A, MW6T2CH/A, MA712LL/A, MA501LL/A, MB384LL/A

 iPad Air 3rd Gen (Wi-Fi Only) | A2152: MUUK2LL/A, MUUR2LL/A, MUUL2LL/A, MUUT2LL/A, MUUJ2LL/A, MUUQ2LL/A

 iPad Air 3rd Gen (Wi-Fi+Cell US/CA) | A2153: MV162LL/A, MV1F2LL/A, MV172LL/A, MV1G2LL/A, MV152LL/A, MV1D2LL/A

 iPad Air 3rd Gen (Wi-Fi+Cell Global) | A2123: MV0E2B/A, MV0P2B/A, MV0F2B/A, MV0Q2B/A, MV0D2B/A, MV0N2B/A

 iPad Air 3rd Gen (Wi-Fi+Cell China) | A2154: MV0U2CH/A, MV112CH/A, MV0V2CH/A, MV122CH/A, MV0T2CH/A, MV102CH/A

 iPad Pro 10.5" (Wi-Fi Only) | A1701: MQDW2LL/A, MPF02LL/A, MPGJ2LL/A, MQDT2LL/A, MPDY2LL/A, MPGH2LL/A, MQDX2LL/A, MPF12LL/A, MPGK2LL/A, MQDY2LL/A, MPF22LL/A, MPGL2LL/A

 iPad Pro 10.5" (Wi-Fi/Cellular) | A1709: MQF02LL/A, MPHH2LL/A, MPMF2LL/A, MQEY2LL/A, MPHG2LL/A, MPME2LL/A, MQF12LL/A, MPHJ2LL/A, MPMG2LL/A, MQF22LL/A, MPHK2LL/A, MPMH2LL/A

 

Is 10.2 inches iPad's keyboard is compatible with 10.5 inches iPad 

 


Yes, it is. The compatibility for 10.2 inches keyboard has

COMPATIBILITY - New iPad 8th Gen (2020, 10.2"), iPad 7th Gen (2019, 10.2"), iPad Air 3rd Gen (2019, 10.5") & iPad Pro (2017, 10.5") including models A1701, A1709, A2123, A2152, A2153, A2154, A2197, A2198, A2199, A2200, A2270, A2428, A2429.

 iPad 10.2" 7th Gen (Wi-Fi Only) | A2197: MW752LL/A, MW782LL/A, MW762LL/A, MW792LL/A, MW742LL/A, MW772LL/A

 iPad 10.2" 7th Gen (Wi-Fi/Cellular, US/CA) | A2200: MW6X2LL/A, MW712LL/A, MW6Y2LL/A, MW722LL/A, MW6W2LL/A, MW702LL/A

 iPad 10.2" 7th Gen (Wi-Fi/Cellular, Global) | A2198: MW6C2B/A, MW6F2B/A, MW6D2B/A, MW6G2B/A, MW6A2B/A, MW6E2B/A

 iPad 10.2" 7th Gen (Wi-Fi/Cellular, China) | A2199: MW6Q2CH/A, MW6U2CH/A, MW6R2CH/A, MW6V2CH/A, MW6P2CH/A, MW6T2CH/A, MA712LL/A, MA501LL/A, MB384LL/A

 iPad Air 3rd Gen (Wi-Fi Only) | A2152: MUUK2LL/A, MUUR2LL/A, MUUL2LL/A, MUUT2LL/A, MUUJ2LL/A, MUUQ2LL/A

 iPad Air 3rd Gen (Wi-Fi+Cell US/CA) | A2153: MV162LL/A, MV1F2LL/A, MV172LL/A, MV1G2LL/A, MV152LL/A, MV1D2LL/A

 iPad Air 3rd Gen (Wi-Fi+Cell Global) | A2123: MV0E2B/A, MV0P2B/A, MV0F2B/A, MV0Q2B/A, MV0D2B/A, MV0N2B/A

 iPad Air 3rd Gen (Wi-Fi+Cell China) | A2154: MV0U2CH/A, MV112CH/A, MV0V2CH/A, MV122CH/A, MV0T2CH/A, MV102CH/A

 iPad Pro 10.5" (Wi-Fi Only) | A1701: MQDW2LL/A, MPF02LL/A, MPGJ2LL/A, MQDT2LL/A, MPDY2LL/A, MPGH2LL/A, MQDX2LL/A, MPF12LL/A, MPGK2LL/A, MQDY2LL/A, MPF22LL/A, MPGL2LL/A

 iPad Pro 10.5" (Wi-Fi/Cellular) | A1709: MQF02LL/A, MPHH2LL/A, MPMF2LL/A, MQEY2LL/A, MPHG2LL/A, MPME2LL/A, MQF12LL/A, MPHJ2LL/A, MPMG2LL/A, MQF22LL/A, MPHK2LL/A, MPMH2LL/A

 

 

What is the battery life of keyboard after full charge 

 


With the backlight on and under normal use, it can last 6-12 hours .

With the backlight off and under normal use, it can last 10-15 days.

 

Is the battery can be replaced 

 


NO, the keyboard has a built-in battery. 

 

What is the warranty on the keyboard case 

 


All of the TYPECASE keyboard cases come with an one year warranty, you can easily activate the warranty by contacting us from: support@typecase.co

 

Is the Personal/Accidental damages covered under the warranty 

 


We have other warranty policy for Personal/Accidental damages.

 

How do I activate my warranty 

 

 
You can easily activate the warranty by contacting us from: support@typecase.co

 

 

FIND YOUR ITEM MODEL

 

You can search for your keyboard by name, model number, or part number.

10.2-inch iPad

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10.5-inch iPad Pro(2019)

 

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Contact Us

📞  +1(830)-396-5500
🕜  All week from 9 am to 9 pm
📧  support@typecase.co