Política de envío

Typecase ("we," "us," and "our") operates https://www.typecase.co ("Website"). By placing an order through this Website, you agree to the terms outlined below. These terms are intended to ensure that both parties understand the shipping, delivery, return, exchange, and warranty arrangements associated with their order.

Order Processing Time
Orders are typically processed and dispatched within 1–2 business days after payment is confirmed. Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

1. General

All orders are subject to product availability. We make every effort to maintain accurate inventory information, but occasional stock discrepancies may occur.

If we are unable to fulfill one or more items in your order, we will ship the available items and contact you regarding the unavailable items. You may choose to wait for the items to be restocked or request a refund for the unavailable items.

2. Shipping Costs and Fulfillment Locations

Shipping costs are calculated at checkout based on the destination, weight, and dimensions of your order. Once you enter your shipping address, the applicable shipping fee will be displayed before you complete payment.

Orders delivered to addresses within the United States are fulfilled from our U.S. warehouse and include free standard shipping.

Orders delivered to all other supported countries and regions are fulfilled from our warehouse in China. The applicable shipping fee will be displayed at checkout based on the delivery address.

If your address is located in an area classified as remote by the shipping carrier, additional delivery charges may apply. If this occurs, our customer service team will contact you before the order is shipped.

3. Delivery Times

The following delivery times are estimates. Actual delivery times may vary depending on the destination, carrier operations, customs clearance, weather, public holidays, and other circumstances beyond our reasonable control.

Please note: Estimated delivery times begin after the order has been processed and dispatched. Order processing normally takes an additional 1–2 business days.

3.1 Dispatch Time

Orders are normally dispatched within 1–2 business days after payment is confirmed. Our U.S. and China warehouses operate Monday through Friday during standard business hours, excluding applicable public holidays.

Orders placed during weekends or public holidays will be processed on the next available business day.

3.2 Delivery Delays

The delivery times listed above are estimates and are not guaranteed. International shipments may experience delays caused by customs clearance, carrier operations, weather conditions, public holidays, remote-area delivery requirements, or other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery period, please contact our customer service team so that we can request an investigation from the shipping carrier.

3.3 Change of Delivery Address

We may be able to update your delivery address if the order has not yet been dispatched. Please contact us as soon as possible after placing your order.

Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.

3.4 P.O. Box Addresses

Delivery to P.O. box addresses may not be supported by all carriers or shipping services. If we are unable to deliver to the address provided, our customer service team will contact you to request an alternative address.

3.5 Military Addresses

We may ship eligible U.S. orders to APO, FPO, and other supported military addresses using USPS. Courier delivery services may not be available for these locations.

3.6 Out-of-Stock Items

If part of your order is temporarily out of stock, we may ship the available items first and send the remaining items separately once they become available. We will contact you if a significant delay is expected.

4. Tracking Notifications

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. Tracking updates are provided by the shipping carrier and may take some time to appear after dispatch.

You can also track your order at https://typecase.co/pages/track-order  by entering your tracking number.

5. Duties and Taxes

5.1 Sales Tax

Applicable sales tax will be calculated and displayed in accordance with the information shown at checkout.

5.2 Import Duties and Taxes

International shipments fulfilled from our China warehouse may be subject to import duties, taxes, customs clearance charges, or other fees imposed by the destination country. These requirements vary by country.

Unless otherwise stated at checkout, customers are responsible for any import duties, taxes, or customs charges imposed by local authorities. We recommend consulting your local customs authority before placing an international order.

If a customer refuses to pay applicable import duties or taxes and the parcel is returned to Typecase, the refund will be calculated after deducting any non-refundable shipping, return transportation, customs, or carrier charges incurred as a result of the refusal.

6. Order Cancellations

Orders may be cancelled before they have been dispatched. If you need to cancel or amend an order, please contact us as soon as possible.

Once an order has been dispatched, it can no longer be cancelled. However, after receiving the order, you may request a return or exchange in accordance with the 14-day policy in Section 3.1, or submit a warranty request for a confirmed quality issue under Section 4.

7. Lost or Damaged Parcels

7.1 Parcels Damaged in Transit

We will provide a refund or replacement after the shipping carrier has completed its investigation and the claim has been verified.

7.2 Parcels Lost in Transit

If tracking information indicates that a parcel may be lost, please contact our customer service team. We will request an investigation from the carrier.

A refund or replacement will be provided after the carrier has completed its investigation and confirmed that the parcel has been lost.

8. Customer Service

For questions about shipping, delivery, returns, exchanges, warranty requests, or order issues, please submit an enquiry through our Customer Service Center .