Frequently Asked Questions
Welcome to our FAQ page, where we’ve gathered everything you need to know about shopping with us. From sizing and shipping to returns and rewards, we’ve got you covered. Explore the answers to your most frequently asked questions and shop with confidence!
Before purchase
After purchase
Our Service
Support
About Us
How can I find my iPad model?
Go to iPad setting - General -About - Click on the iPad model to get A1234 eg.
How long is the warranty period for Typecase products?
All Typecase keyboards come with a 365-day warranty from the date of purchase. You must register your warranty at https://typecase.co/pages/warranty.
Should any quality issues arise during this period, we will gladly replace your product with a new one or provide an appropriate solution after verifying your order details.
Does the keyboard need to be charged separately?
Yes, the keyboard has a built-in rechargeable battery, so it needs to be charged separately from your iPad.
You can charge it using the Type-C charging cable included in the package.
Can I interact with the instructor or other students during the course?
Most online courses provide avenues for interaction with instructors and fellow students. This can be in the form of discussion forums, live Q&A sessions, or dedicated community platforms. The level of interaction varies across courses, so it's worth checking if the course offers opportunities to connect with instructors or fellow learners if that's something you value.
How to connect the keyboard
1. Turn on keyboard, blue indicator flash on the keyboard
2. Open iPad bluetooth
3. Typecase keyboard device name show on the Other devices
4. click on that device name
5. Wait for a second and press pair button
6. Keyboars shows connected, satrt enjoy your keyboard
When i need to charge the keyboard?
The red battery indicator will flash on the keyboard case when the battery level below 10%
How to reset the keyboard
Press and hold the C+R+L keys simultaneously for 2-3 seconds to reset to factory settings. Release the keys when the indicator light starts flashing. Then, reconnect the keyboard to the iPad and retest.
How do I configure the touchpad?
1. Turn on Tap to click
Setting - General - Trackpad - TURN ON Tap to click
2. change the scroll direction based on my preference
Setting - General - Trackpad - Turn on/off Nature scrolling
The iPad screen keyboard pops up when I'm typing. How can I fix this?
Turn off On screen keyboard
1. Accessibility - Touch - AssistiveTouch - TURN OFF Show onscreen keyboard
2. Turn off Bluetooth and turn it back on
Do you offer returns or exchanges?
Within 14 days of receipt of your order, you may return the unused product(s).
To be eligible for a return, the *** must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
Customers are responsible for return shipping costs.
Can I pre-order or reserve Typecase iPad keyboards?
Absolutely! We offer pre-orders for our curated selection of Typecase iPad keyboards. Availability is on a first-come, first-served basis. Subscribe to our newsletter or follow our social media accounts to stay updated on new product releases.
Do you offer warranty service?
Of course, we provide a one-year warranty for all users, but warranty registration must be completed at typecase.co. Click for more information.
How can I track my order?
Once your order is shipped, you'll receive an email with a tracking number. You can use this number on our website's "Track Order" page or through the courier's tracking system to monitor the delivery status.
You can also enter your information on our order tracking page to check shipping details.
What should I do if I receive a defective or incorrect item?
We’re sorry for the inconvenience! Please contact our support team within 7 days of receiving your order. Provide your order number and photos of the issue, and we’ll arrange for a replacement or refund as soon as possible.
How to find the right iPad keyboard case for your Apple tablet?
Before purchasing, review the differences between our various product lines and find the best series and color for you based on your iPad model.
How can I contact customer support?
You can reach us through:
Email: support@typecase.co
Phone: (830)-396-5500
Live Chat: Available on our website from 10 AM - 5 PM (Mon-Sat) Hong Kong time.
Who Are We?
At SCALER TECHNOLOGYCO,LTD, we place great importance on our customers,including end-users,resellers, and distributors. We value your feedback and needs and are committed to providing you with the best possible service and quality products
What Makes Your ipad keyboards ?
Our iPad keyboards blend innovative design, premium materials, and exquisite craftsmanship. We balance style and performance to ensure each iPad keyboard not only looks outstanding but delivers an equally exceptional experience. Whether it's the sleek design or eco-friendly materials, our iPad keyboards stand out as the perfect fusion of functionality and fashion.
How Long Have You Been in Business?
For seven years, we have been dedicated to crafting exceptional iPad keyboards, earning a stellar reputation for outstanding quality and customer satisfaction. Over the years, we have grown into a trusted brand beloved by iPad users worldwide.
Can I interact with the instructor or other students during the course?
Most online courses provide avenues for interaction with instructors and fellow students. This can be in the form of discussion forums, live Q&A sessions, or dedicated community platforms. The level of interaction varies across courses, so it's worth checking if the course offers opportunities to connect with instructors or fellow learners if that's something you value.
Couldn’t Find Your Answer? Ask Us Questions!
We will answer any questions you have, don’t hesitate to contact us immediately. We will reply you within 24 hours.
