Once you receive a shipping confirmation email, your order has been processed and shipped. If the tracking information isn’t updating, it could be due to one of the following reasons:

● Processing Delay: The package may be in transit but hasn’t been scanned or processed by the postal service yet. Allow a few days for updates, or contact your local post office with the tracking number for more details.

● Transit Time: The package could still be en route to the destination country, especially for international orders.

● Customs Clearance: If the package has reached your country, it may be undergoing customs inspection. Tracking updates will resume once customs clears the package.

● Local Logistics Delay: The local logistics provider may not have processed the package yet after receiving it.

● Potential Loss in Transit: If there’s no update for over two weeks, the package may have been lost during transit.

If you’re unsure about your order’s status, please contact our after-sales support team here for assistance. We’re here to help!

Order Confirmation Email:

After placing your order, you should receive a confirmation email from us. Your order number will be displayed at the top or within the order details section.

If you believe your package is lost or missing, please contact our support team as soon as possible. We’ll initiate a full investigation and determine the next steps. Once we gather all necessary information, it typically takes 1–3 business days to process your case. Rest assured, we’ll do our best to resolve the issue quickl

Automatically Applied at Checkout

If discount codes are available in your account, the best available code will be automatically applied at checkout. This ensures you get the highest possible discount without needing to select it manually. For example, if you have multiple coupons, the one that saves you the most on your order will be selected automatically.

Manual Selection

On the checkout page, you’ll find a section for discount codes. Here, you can see all the coupons that apply to your order. If you'd like to use a specific coupon instead of the automatically applied one, simply select it. This gives you the flexibility to choose the code that best suits your needs.

Using Specific Discount Codes

If you’ve received a discount code via email or other promotional channels, you can enter it at checkout:

Shopping Cart Page: Enter the code in the designated field and click ‘Apply Coupon’, then proceed to checkout.

Checkout Page: Look for ‘Click here to enter your code’ at the top of the page. After entering the code, click ‘Apply Coupon’. Don’t forget to click ‘Place Order’ to complete your purchase and enjoy your discount.

Note: You can only use one discount code or coupon per order.

If you have any further questions about using your discount, please don’t hesitate to contact us at Customer Support.